Version 2.2 · 13 September 2026
Every NEXART piece is made to be lived with. These terms concern new furniture purchased by consumers from the Collection or through Atelier Privé. They explain returns, the character of solid wood and support after delivery.
Prices and delivery
Our prices are in euros, include applicable VAT and include standard delivery to the 27 European Union member states. Any optional additional service is separately described and priced and requires your express agreement.
For Collection pieces, the delivery period is the period stated for your chosen product, such as 6–8 or 8–12 weeks. The applicable period and its starting date or event are stated before you place your order and retained in your order confirmation. There is no single delivery period for the entire Collection.
For Atelier Privé, we agree the delivery period and its starting point in writing as part of your quotation before you commit to the purchase. Any required drawing approval, information or access arrangements relevant to that starting point are specified. Changes requested after the order, and their effect on price or delivery, require a further written agreement.
We inform you promptly if a delay arises. An agreed deadline cannot be extended simply by sending a delay notice. If no other delivery period has been agreed, delivery is due without undue delay and within 30 days after the contract is concluded. If we miss an agreed or statutory deadline, you may require delivery within an additional appropriate period and terminate if we do not deliver within that period. The law allows immediate termination in specified cases, including refusal to deliver or failure to meet an essential agreed delivery date. On lawful termination for non-delivery, we reimburse the sums paid without undue delay. Your other mandatory remedies remain unaffected.
Collection pieces
If you buy a standard Collection piece online as a consumer, you may withdraw without giving a reason within 14 calendar days after you, or a person you designate other than the carrier, receives it. For several goods ordered together and delivered separately, the period runs from receipt of the last good. Making a standard design after your order does not remove this right. You can also notify us before delivery.
Send a clear withdrawal statement to info@nexart.be or to our correspondence address below. Sending it before the deadline is sufficient. You may use the model notice below, but it is not compulsory. Please include your order reference if available so that we can identify the purchase.
Return the piece without undue delay and within 14 days after notifying us, unless we have offered to collect it. Please contact us promptly to arrange suitable transport for large furniture and obtain the receiving instructions. Prior approval is not a condition of exercising your withdrawal right. Statutory rules extending a deadline that falls on a weekend or public holiday remain applicable.
Return transport and reimbursement
For a change-of-mind return, you pay the direct return transport cost only where we informed you of this before purchase. For furniture that cannot normally be returned by post, you pay return transport only if we provided the cost, or a reasonable maximum estimate where the exact cost could not reasonably be calculated in advance, before you committed to the order. If we did not provide the legally required advance information, we bear that cost.
For a full withdrawal, we reimburse the payments received for the order, including standard delivery. Where delivery was included in the price, we do not deduct an internal delivery charge. If you expressly selected a delivery upgrade, the extra amount above our least expensive standard delivery is not reimbursed.
Reimbursement is made without undue delay and no later than 14 days after we receive your withdrawal notice, using the original payment method unless you expressly agree otherwise, without a reimbursement fee. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever occurs first.
You may examine the piece as you would in a shop to establish its nature, characteristics and functioning. Where the law permits, you are responsible for a reduction in value caused by handling beyond that. We do not apply an automatic restocking fee. Please protect the piece adequately for transport; original packaging is helpful but is not a condition of your statutory rights.
Atelier Privé and personalised pieces
The statutory change-of-mind withdrawal right does not apply to goods made to your individual specifications or clearly personalised. Where this exception genuinely applies, we explain it before purchase and record the agreed individual specifications.
An Atelier Privé enquiry, manufacture after ordering, or a selection from standard catalogue options does not by itself create an exception. Personalised pieces remain covered by the applicable rights concerning defects and conformity with the agreement.
Your approved specification
Before manufacture, we record the agreed design, material, finish, dimensions, intended use and relevant drawing revision. Please check any site information or measurements you supply. The quotation identifies who is responsible for measuring and checking fit or access where relevant.
Where a piece is correctly made to dimensions you supplied and approved, a fit problem caused solely by inaccurate site information is not, by itself, a manufacturing defect. Any resulting alteration outside our obligations is quoted before work starts. This does not exclude responsibility for our own measurements, design, manufacture, accepted purpose, advice or legal duties. Approval of a drawing does not waive conformity or safety rights.
The character of solid wood
Grain, texture and natural colour variation make each piece individual. These features can differ from one piece to another and from illustrative photographs. The agreed species, design, dimensions and finish remain part of your order. Natural variation does not excuse a manufacturing defect, an unsafe piece or a failure to meet the agreed specifications.
Damage and maintenance
Statutory coverage does not extend to a problem demonstrably caused after delivery by accidental impact, misuse, inappropriate maintenance or a subsequent alteration, where the problem is not attributable to an underlying lack of conformity. We assess the cause of the particular issue; such an event does not remove rights relating to an unrelated defect. Normal wear must be distinguished from premature deterioration or a failure to meet the agreed or legally required durability.
Please follow the care instructions provided for your piece and contact us before attempting to glue, re-oil or modify a piece with a suspected fault. Third-party work does not automatically cancel statutory protection. Where the law places the burden of proof on us, we retain that burden; suspicion of damage or modification alone is not sufficient.
If something is wrong
New goods sold to consumers benefit from the applicable legal conformity guarantee, including the two-year guarantee under Belgian law. This also applies to personalised pieces. All applicable extensions, suspensions and longer or additional mandatory protection remain unaffected; two years is not an absolute limit on your rights.
Contact info@nexart.be with a description of the issue and your order reference if available. Photographs can help with the assessment. We will arrange appropriate assessment, inspection or transport without making original packaging or photographs a condition of your legal rights.
Covered remedies are provided free of charge, including necessary transport, labour and materials. Repair or replacement is normally the first remedy, subject to the legal conditions; a price reduction or termination with reimbursement is available where the law provides. Remedies must be completed within a reasonable time and without significant inconvenience. We do not charge for an inspection used to assess a claim under the Belgian legal guarantee.
Atelier Care — additional commercial guarantee
Guarantor: NEXART Engineering BV, Middelmolenlaan 32, 2100 Deurne, Antwerp, Belgium; info@nexart.be; +32 472 91 02 93.
Covered pieces and duration: new Collection and Atelier Privé furniture bought by consumers directly from NEXART and delivered within the 27 EU member states. The additional care period runs for two years from delivery of the relevant piece.
Included support: care advice and assessment of reported care needs. Following inspection, suitable minor care within the scope below is provided free of charge. We confirm the proposed work with you in writing before proceeding.
Minor-care scope: free minor care covers only suitable non-structural adjustments to existing components. Work involving replacement parts, repair of broken or separated wood, sanding, renewal of the finish, alteration of the agreed design or specialist restoration is outside this additional free-care offer; where that work is also outside statutory coverage, it requires a separate quotation and your agreement before work begins.
Transport for this additional service: any transport, collection or packing charge outside statutory coverage is explained and quoted before you agree to it. Free minor care does not itself include free transport. No such charge is applied to an inspection or remedy that must be free under the legal guarantee.
How to request support: contact info@nexart.be with the piece or order reference, if available, and a description of the issue. Photographs can help us assess the next step. We arrange any necessary inspection and explain whether statutory coverage or this additional service applies. Do not dispatch furniture before obtaining receiving instructions.
Consumers have free statutory remedies against the seller if goods do not conform to the agreement. This commercial guarantee does not replace, shorten or restrict those rights. Its exclusions and two-year duration do not limit mandatory remedies or applicable extensions. We provide this statement, with its version, by email or another durable medium no later than delivery.
Complaints and mediation
Please send any complaint to info@nexart.be, with your order reference if available and a description of the issue. We examine complaints promptly and work towards a solution.
If we cannot resolve your consumer complaint directly, you may contact the Belgian Consumer Mediation Service through consumerombudsman.be or at contact@consumentenombudsdienst.be, North Gate II, Boulevard du Roi Albert II 8, Box 1, 1000 Brussels, Belgium. The service assesses whether it can handle the complaint or refer it to another competent service. Submitting a complaint is free. Your right to bring proceedings before a competent court remains unaffected.
Contact
NEXART Engineering BV
VAT / BTW: BE 1005.577.125
Middelmolenlaan 32, 2100 Deurne, Antwerp, Belgium
info@nexart.be · +32 472 91 02 93
This is our correspondence address. Please request the appropriate receiving instructions before sending furniture.
Optional model withdrawal notice
To: NEXART Engineering BV, Middelmolenlaan 32, 2100 Deurne, Antwerp, Belgium; info@nexart.be
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
- Goods:
- Order reference, if available:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s), only if this notice is submitted on paper:
- Date:
Delete whichever alternatives do not apply. This notice is optional; any clear withdrawal statement is sufficient.
